Effective Date: October 5, 2024
Last Updated: October 5, 2024
Welcome to Crystalinea. By using our website crystalinea.com, you agree to the following terms and conditions (“Terms of Service”, “Terms”). These Terms govern your use of our site and services, including placing orders, making purchases, and interacting with our content.
Please read these Terms carefully before using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions, then you may not access the website or use any services.
1. General Conditions
We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve:
- Transmissions over various networks.
- Changes to conform and adapt to technical requirements of connecting networks or devices.
Your credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the service or access to the service without express written permission by us.
2. Account Information
To use some features of our website, you may be required to create an account. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer or device, and you agree to accept responsibility for all activities that occur under your account or password.
You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete. If we have reason to believe that any information you provide is inaccurate, we may suspend or terminate your account.
3. Orders and Payment
By placing an order through our website, you agree to provide current, complete, and accurate purchase and account information for all purchases. You must promptly update your account and other information, including your email address and payment method details, so that we can complete your transactions and contact you as needed.
Payment Methods
We accept payments through:
- Credit cards (Visa, MasterCard, American Express)
- PayPal
All payments are processed securely by third-party payment processors. We do not store any payment details on our servers.
Order Processing
Orders are typically processed within 2 business days. Shipping times may vary based on stock availability and your location. In some cases, if the nearest warehouse lacks stock, your order may be shipped from our warehouse in China. Please refer to our Shipping Policy for more details about delivery times.
Pricing
All prices displayed on the website are in USD unless otherwise noted. Prices may change at any time without notice, but changes will not affect orders that have already been placed and confirmed.
4. Shipping Policy
We ship worldwide and strive to deliver your orders as quickly as possible. The exact shipping time depends on your location and the shipping option selected at checkout.
Shipping Times
- USA: 10-20 business days
- Europe: 15-25 business days
- Asia: 7-15 business days
- Rest of the world: 20-30 business days
Please note that these are estimates and actual shipping times may vary depending on factors such as customs processing, local postal services, or unforeseen delays. For orders shipping from China, we will provide you with tracking details once the item has shipped.
5. Returns and Refunds
We want you to be satisfied with your purchase. If there is an issue with the product you receive, please contact us at admin@crystalinea.com.
Return Policy
Returns are only accepted for products that have quality issues or were damaged during shipping. If you believe your item is defective, you must contact us within 48 hours of receiving the item and provide at least two clear photos of the defect or damage.
To be eligible for a return:
- The item must be unused and in the same condition that you received it.
- It must also be in the original packaging.
Return Shipping
Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 3 business days.
Please note that depending on your payment provider, it may take additional time for the refund to be reflected in your account.
6. Intellectual Property
All content on this site, including but not limited to text, images, graphics, logos, videos, and digital downloads, is owned by Crystalinea and is protected by copyright laws. Unauthorized use of any materials on this site without prior written consent is prohibited.
You may not use any of the materials for commercial purposes or distribute them for profit without express permission.
7. Limitation of Liability
While we strive to provide accurate descriptions and images of our products, slight variations in color and size may occur due to the nature of natural crystals and stones. Crystals and stones may have natural inclusions, cracks, or color variations, which are not considered defects but part of the material’s natural characteristics.
We are not responsible for:
- Minor variations in size (1-5mm) or color due to screen display settings.
- Damage that occurs during shipping, unless reported within 48 hours of receiving the item with appropriate photographic evidence.
Our liability for any claim related to your use of the website or purchase of products will not exceed the amount you paid for the product.
8. User Conduct
You agree not to engage in any of the following prohibited activities:
- Violating any local, state, national, or international law or regulation.
- Impersonating another person or entity or using a false email address.
- Uploading viruses or malicious code that may harm the site or disrupt user experience.
- Posting any misleading, false, or defamatory information about our products or services.
9. User Content and Reviews
We welcome user-generated content, such as product reviews. By submitting content to our site, you grant us a non-exclusive, royalty-free, perpetual, and irrevocable license to use, reproduce, modify, and distribute your content for any purpose.
Content Guidelines
Reviews and comments must be based on actual experience with the product. Content that is offensive, discriminatory, or irrelevant will be removed. We reserve the right to moderate or delete any user content without prior notice.
10. Changes to the Terms
We may update these Terms of Service from time to time. Any changes will be posted on this page with the “Last Updated” date. Your continued use of the site after any changes have been made constitutes your acceptance of the new terms.
11. Governing Law
These Terms and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of Texas, United States.
12. Contact Information
If you have any questions about these Terms, please contact us at:
Email: admin@crystalinea.com