Effective Date: October 5, 2024
Last Updated: October 5, 2024
At Crystalinea (“we”, “our”, “us”), your privacy is very important to us. This privacy policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, https://crystalinea.com, and interact with our services.
By using our website, you agree to the terms outlined in this Privacy Policy. If you do not agree, please do not use our website.
1. Who We Are
Our website address is: https://crystalinea.com. We are an online store specializing in crystals and natural stones.
2. Information We Collect
We collect two types of information from you:
A. Personal Data
This is information that directly identifies you, including:
- Your name
- Shipping and billing address
- Email address
- Payment details (such as credit card information)
- Order details
This information is collected when you:
- Register on our website
- Place an order
- Subscribe to our newsletter
- Leave a comment or submit an inquiry
B. Non-Personal Data
We also collect non-personal data, including:
- Your IP address
- Browser type and version
- Operating system
- Browsing behavior (e.g., pages viewed, time spent on the website)
This data is collected using cookies, log files, and third-party services like Google Analytics.
3. Comments
When visitors leave comments on the site, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help detect spam.
Additionally:
- An anonymized string (hash) created from your email address may be provided to the Gravatar service to determine if you are using it. The Gravatar service privacy policy is available here.
- After your comment is approved, your profile picture (if using Gravatar) will be visible to the public in the context of your comment.
4. Media
If you upload images to the website, avoid uploading images that include embedded location data (EXIF GPS), as visitors to the website can download and extract any location data from images on the site.
5. Cookies
We use cookies and similar tracking technologies to collect information about your browsing activities, improve website functionality, and personalize your experience.
Types of Cookies We Use
A. Essential Cookies
These cookies are required for the website to function correctly, such as for user authentication and keeping track of your shopping cart during the checkout process.
B. Functional Cookies
These cookies allow our website to remember your preferences, like your login information or language settings, to provide a more personalized experience.
C. Analytics Cookies
We use Google Analytics to track user behavior on our site, such as which pages are visited and for how long. This data is anonymized and helps us improve website performance.
D. Comment Cookies
If you leave a comment on our site, you may opt-in to saving your name, email address, and website in cookies for your convenience. These cookies will last for one year.
Cookie Duration
- Login cookies last for two days; screen options cookies last for one year.
- If you select “Remember Me” when logging in, your login will persist for two weeks.
- If you log out, the login cookies will be removed.
You can control or disable cookies through your browser settings. However, disabling cookies may limit your ability to use certain features on our site.
6. Embedded Content from Other Websites
Articles on this site may include embedded content (e.g., videos, images, articles). Embedded content from other websites behaves in the same way as if the visitor has visited that website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with the embedded content, including tracking your interaction if you have an account and are logged into that website. We are not responsible for the privacy practices of third-party websites.
7. How We Use Your Information
We use the information we collect to:
- Process your orders, including shipping and payment processing
- Communicate with you regarding your order status, updates, and customer service inquiries
- Improve website functionality and personalize your experience
- Analyze user behavior to improve our services using tools like Google Analytics
- Prevent fraudulent activity and protect the security of our website
We will only share your personal data when necessary for providing our services (e.g., with shipping partners or payment processors). We do not sell or rent your personal data to third parties.
8. Who We Share Your Data With
We share your data with third parties only to provide and improve our services. These include:
- Payment Processors: We use PayPal and other secure gateways for processing payments. Your payment information is encrypted and securely processed by these third parties.
- Shipping Providers: Your shipping information is shared with postal or courier services to deliver your order.
- Google Analytics: Anonymized data is shared with Google Analytics to analyze site traffic.
If you request a password reset, your IP address will be included in the reset email.
9. Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required by law.
- Comments: If you leave a comment, the comment and its metadata are retained indefinitely to recognize and approve any follow-up comments automatically.
- Registered Users: If you create an account, we store your profile information. You can view, edit, or delete your personal data at any time, except for your username.
10. Your Rights Over Your Data
You have the following rights concerning your personal data:
- Right to Access: You can request a copy of the personal data we hold about you.
- Right to Rectification: You can request that we correct or update any inaccurate information.
- Right to Erasure: You can request that we delete your personal data, except for information we must retain for legal, administrative, or security purposes.
- Right to Data Portability: You can request to receive an exported file of the personal data we hold about you.
To exercise any of these rights, please contact us at admin@crystalinea.com.
11. Where Your Data Is Sent
Visitor comments may be checked through an automated spam detection service, such as Akismet.
For international visitors, your data may be transferred to and processed in countries other than your own, such as the United States, where our business is located. We ensure that data protection measures are in place for international transfers.
12. Security of Your Information
We implement reasonable security measures to protect your personal data from unauthorized access, use, or disclosure. These include encryption of sensitive data (e.g., payment information) and secure website protocols.
However, no method of transmission over the internet is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the “Last Updated” date. We recommend that you review this policy periodically to stay informed about how we are protecting your information.
If significant changes are made, we will notify you via email or by placing a prominent notice on our website.
14. Contact Us
If you have any questions or concerns regarding this Privacy Policy or your data, please contact us at:
Email: admin@crystalinea.com